- About Trend Micro
- Human Connections
- Vision Bank
01
The insight:
Chase Renes of Vision Bank needed a dependable network security tool to protect his bank’s data. Trend Micro exceeded his expectations as our Trenders fully invested themselves in the bank’s overall success.
There is a relationship between security vendors and the companies they service. You have to work together to constantly adapt to change. Trenders interact with our staff at Vision Bank like coworkers, not like two different companies.”
02
The experience:
As a system administrator at a growing financial institution with ambitious goals, Renes sought scalable server and anti-malware protection—all at the right price. But it was Trend Micro’s customer service that made a notable impression on this small company.
When I reach out for support, Trend Micro responds the same day, sometimes within minutes. Only big companies get this type of customer appreciation and care. We’re small, so it makes us feel appreciated.”
03
The Trender:
Even with an undersized IT staff, Vision Bank needed to address its security and vulnerabilities needs. As the bank was moving its servers to a hosted environment on a limited budget, Trender Casey Hulme stepped in and provided a license to help protect Vision Bank until the move was complete.
Casey has always been helpful, and by comping the extra licenses, he made it work for us. Trend Micro acts like they are a part of our team. Just the compassion you have in treating a customer is the best thing we’ve ever had.”
Fast Facts
Exceeds expectations
Trenders complement Trend Micro’s advanced product performance with unmatched customer service.
Partners actively
Trenders ongoing work with the customer’s internal IT teams enable them to achieve their long-term security goals.
Provides enterprise-class service to companies of all sizes
Trenders give the same level of attention to small businesses as they do to enterprise-sized clients.